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Support Services
Experienced Technical Support
Our experienced support engineers and technical support account managers will assist you in implementation, maintenance and the optimization of your commerce transaction workflow. Your questions are answered quickly and reliably thanks to our well-defined escalation path.
24/7 Online Support Center
Our online support team offers real-time business solutions:
- We provide specific support information by product.
- Our support documentation is available for online viewing and download. It includes information concerning all aspects of the implementation, management and integration of our services — ranging from detailed technical development guides and white papers to business planning guides and tutorials.
- Let us be your dedicated source during the implementation process. We offer a database of downloads for review, including APIs/components, documentation and helpful 'best practices' information.
- We'll assist you in managing your transaction services, providing information on key updates, reference documentation, refresher tutorials for using support tools and service upgrade information.
- And we will be sure to provide the proper support tools for your internal customer service and business planning requirements.
Reports and Business Analytics
Manage your business payment processes with our customized reporting, available in data formats that allow you to easily integrate reconciliation and analysis capabilities with current systems and tools (including DHTML, XML, PDF, and CSV formats). Advanced reporting is also available.
Reporting
We provide basic and advanced reporting, available online, creating a personalized database for viewing and analyzing transaction data in order to track transaction trends, business account summaries and commerce operation dynamics. The following reporting functions are available:
- Risk Score Distribution Report
- Risk Profile Code Distribution Report
- Risk Profile Code Summary Report
- Smart Authorization Profile Code Distribution Report
- Smart Authorization Profile Code Summary Report
- Smart Authorization Profile Code Analysis Report
- Payment Postal Code Distribution Report (Sorted by Sales Amount)
- Payment Volume Distribution Report
- Payment Amount Distribution Report
- Payment Referral Conversion Report
- Transaction Detail Report
- Payment Batch Detail Report
- Payment Batch Summary Report
- Transaction Detail Report
- Transaction Detail Report
- Payment Transaction Analysis Report
- Payment Order Analysis Report
Solution Implementation
Put your best foot forward with Sure Start, and allow us to assist with workflow planning, account configuration and support via email, telephone and our online support center.
We also offer Sure Start Enterprise, assigning a Support Engineer and Support Account Manager to your business, ensuring priority response and escalation for your support needs. And, for a complete support structure, there is Sure Start On Site, with our experienced consultation team on site assisting with implementation packages for payment, fraud and authentication solutions.
Processor Certification — (For Payment Software)
Our certification team can also assist your business in defining processor requirements, reviewing all aspects of the certification process and configuring your software. Test transactions and customer support will also put your business on the right track towards error free processor certification.
Get details on products and services:
See solutions for Electronic Payments
See solutions for Automating Fraud Management
See solutions for Automating Verification & Compliance Checks
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| Featured Highlights |
| | PayPal® integrated |
| | Gift & prepaid certificates |
| | Real-time order acceptance |
| | Subscription billing |
| | Bill Me Later® options |
| | Denied parties filtering |
| | 24/7 Online Support Center |
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Contact
Payment Services
