Premium Support Plan with ThinkSupport

Our Highly Skilled Team Will Manage Your Hosting Solutions

• Installation
• Core System Software Operating System (Typical Install)
• Web Server
• FTP Server
• Mail Server (Linux Servers Only)
• Two IP addresses
• Configuration of our DNS for your domain
• 10Mbps half duplex port connection

Automatic Support

• Network Troubleshooting

  We will proactively troubleshoot connectivity issues within our network and with our upstream providers. This is limited to packet loss and latency on our internal network, and between our internal network and our upstream providers.

• Bandwidth Usage Monitoring

  We will provide monthly bandwidth usage statistics, measured in GB (Giga Bytes). Bandwidth is measured by total outbound traffic off the switch port your server is connected to.

• Server Monitoring

  All dedicated servers are monitored for uptime through a ping (ICMP) request, in 10 minute intervals. If your server fails to respond after two consecutive ping requests, our Operations Center staff is instantly notified and will reboot the server for the customer. Individual applications are not monitored by this service.

Support By Request

• Server Reboots

  Our support service provides server reboots free of charge to all Think Support customers — when requested by either phone or email. Power cycling the machine may be required. In certain instances we may require your password for file system checks.

• DNS Troubleshooting

  We will troubleshoot and resolve any DNS problems within your server environment. In the cases where the issue is caused by the registrar of the domain, the customer will have to contact the registrar directly.